SysAdmin
2012-2018
Tech Support
2020-2022
IT Ops Lead
2022-2024
SOC Analyst L1
MS Sentinel
AI Consultant
2025-Present
MD MAQSOOD
AHMED
IT Operations
Cybersecurity
AI Automation
SaaS Product
SOC Analyst
0+
Years Exp
0+
Users Supported
0%
System Uptime
0+
SaaS Shipped

Executive Summary

Results-driven IT Operations and Security professional with 11+ years of enterprise experience spanning infrastructure management, 24x7 SOC operations, and AI-powered SaaS product delivery. Proven record of sustaining 99%+ system availability across 200+ user environments in high-throughput logistics operations, while executing SOC L1 analyst duties — alert triage, SIEM monitoring, and incident escalation — across Pan-India security operations. Holds the Microsoft Certified: Security Operations Analyst Associate (SC-200) credential and multiple Generative AI certifications, with active application of prompt engineering and AI automation to reduce manual overhead across IT and security workflows.

Currently working independently under the personal brand AhmedPro as a Freelance AI & Technology Consultant, delivering AI-powered digital solutions and SaaS products for clients across multiple sectors. Positioned for roles that demand infrastructure depth, security operations maturity, and intelligent automation leadership.

IT Operations

Reliability, Infrastructure, Uptime & Leadership

Cybersecurity

Monitoring, Detection, Response & Protection

AI Automation

Productivity, Optimization & Generative AI

Key Achievements

Operational Excellence

Reduced enterprise warehouse IT downtime ~20% and improved SLA response speed ~25% through escalation-workflow redesign during 2-year Flipkart deployment.

Dual Certified (2025)

Completed Microsoft SC-200 (Security Operations Analyst) and Generative AI Mastermind certifications in 2025, bridging AI and cybersecurity.

6+ AI SaaS Shipped

Shipped 6+ production AI-integrated SaaS platforms as a solo developer within 18 months — covering full product lifecycle from architecture to deployment.

Reusable AI Architecture

Designed reusable PHP proxy architecture enabling Anthropic Claude API on shared hosting — securing server-side API keys and enabling streamed AI responses.

Work Experience

Jan 2025 – Present

Freelance IT & AI Technology Consultant

AhmedPro — Independent Consultant - Hyderabad

  • Designed and delivered AI-integrated web platforms and SaaS solutions for multiple clients, applying Generative AI tooling to build intelligent workflow layers within each product.
  • Applied prompt engineering and AI automation (ChatGPT, Claude, Copilot) to reduce manual processing overhead and accelerate documentation, reporting, and operational workflows for clients.
  • Provided technical consulting on IT infrastructure, system architecture, and digital transformation strategies across logistics, finance, education, and communication domains.
  • Delivered all client engagements independently — covering solution design, vendor coordination, QA oversight, and technical documentation — across 6 live projects.
Environment: Generative AI Tools, Security Advisory, Digital Workflows, SaaS Architecture
12/2022 – 09/2024

Senior IT Executive – Warehouse IT Operations (Team Lead)

FUTURZ Staffing Solutions (Deputed to Flipkart / INSTAKART) - Hyderabad

  • Led end-to-end IT operations supporting 200+ users across logistics and warehouse environments
  • Managed and coordinated 8–12 IT support staff handling daily operations and escalations
  • Ensured 99%+ availability of desktops, laptops, printers, scanners, and network devices
  • Handled incident, problem, and change management for 30–40 tickets per day in SLA-driven environments
  • Monitored and triaged 50–70 security alerts per shift in a 24×7 SOC environment
  • Performed initial severity classification and alert prioritization as per SOC runbooks
  • Escalated confirmed incidents to SOC L2 teams with complete context packages
Environment: Warehouse IT Infrastructure, SIEM (MS Sentinel), Windows Server, Active Directory, LAN/WAN
07/2020 – 11/2022

Technical Support Engineer (L2/L3)

QAMTECH Solutions - Hyderabad

  • Delivered L2/L3 technical support to 150–200 enterprise users across multiple clients
  • Resolved 25–35 tickets per day involving OS, application, hardware, and network issues
  • Managed Active Directory users, groups, permissions, and password policies
Environment: OS, Active Directory, Application Support, Network
10/2018 – 06/2020

Desktop Support Engineer

XpressBees - Hyderabad

  • Provided on-site and remote desktop support to 200+ end users
  • Installed, configured, and maintained 300+ desktops/laptops and peripherals
Environment: Desktops, Laptops, Peripherals, IT Support
09/2012 – 10/2018

System Administrator / IT Executive

DTDC Cargo & Express Ltd. | SANA Enterprises | STARK Excels

  • Managed IT infrastructure across multiple offices and business locations
  • Administered Windows Servers, Active Directory, DNS, and DHCP for 200+ users
Environment: Windows Server, Active Directory, DNS, DHCP

Professional Portfolio

A showcase of production-grade AI solutions and enterprise SaaS platforms architected for scalability, automation, and security.

AI Products

Bharat Invest AI

Generative AI
Business Problem: Retail investors lack access to institutional-grade, real-time fundamental analysis and stock screening.
Solution: An AI-powered financial advisor streaming real-time analysis using LLM integrations.
Key Features: Live stock screening, dynamic portfolio recommendations, server-side secure API proxy.
Impact: Democratized financial intelligence, serving complex analysis to users in seconds.
Tech Stack:
PHP (React.js Architecture) Claude API Alpine.js

LinkPost AI

Automation
Business Problem: Creating high-engagement LinkedIn content manually is time-consuming for executives.
Solution: An automated content pipeline that generates, schedules, and analyzes professional posts.
Key Features: Tone-matching algorithms, viral hook generation, automated scheduling queue.
Impact: Reduced content creation time by 80% while increasing organic reach.
Tech Stack:
PHP (Node.js Architecture) OpenAI API LinkedIn API

VoMail — Multi-Inbox AI

Privacy-First
Business Problem: SMBs struggle with scattered communications and complex OAuth integrations.
Solution: OAuth-free App Password auth client supporting unified multi-inbox sessions.
Key Features: IMAP/SMTP parsing, smart inbox grouping, AI-drafted replies.
Impact: Simplified email management for users seeking lightweight, privacy-focused alternatives.
Tech Stack:
PHP IMAP/SMTP Alpine.js

Personal AI Assistant

Hybrid AI
Business Problem: Daily administrative tasks and research consume valuable deep-work hours, especially when switching between local and cloud AI tools.
Solution: A hybrid AI assistant that uses local LLMs through Ollama for privacy-friendly workflows and cloud models from Gemini and OpenRouter for advanced reasoning when needed.
Key Features: Local-first chat and file analysis, multi-provider model routing, secure offline processing, automated research summaries, and task delegation.
Impact: Created a flexible AI workspace that balances privacy, speed, and cost for everyday productivity.
Tech Stack:
PHP Ollama Gemini API OpenRouter Local LLM Orchestration

SaaS Platforms

EduSoft SaaS

Live
Problem: Educational institutions rely on fragmented legacy software or manual paperwork for student management.
Solution: A multi-tenant cloud platform unifying student data, finance, and academic tracking.
Features: Role-based dashboards (Admin/Teacher/Parent), automated fee invoicing, attendance tracking.
Impact: Streamlined school operations, digitized records for thousands of students.
Tech Stack:
PHP (OOP) MySQL Alpine.js REST API

Rental Management System

FNP RMS
Problem: Property managers face friction tracking rent payments and managing tenant communications.
Solution: A centralized portal integrating direct UPI payments and maintenance workflows.
Features: UPI Deep Links (GPay/PhonePe/Paytm/BHIM), JWT secured API, FCM push notifications.
Impact: Eliminated manual rent collection; reduced payment processing time by 90%.
Tech Stack:
PHP MySQL UPI Protocols JWT Auth

VoDesk — Ticketing Management System

Live
Problem: IT teams lack centralized visibility into tickets, incidents, and service requests across multiple departments.
Solution: VoDesk — an ITSM Portal that centralizes ticket creation, assignment, tracking, and resolution with complete audit trails.
Features: Ticket management, incident tracking, SLA monitoring, user dashboards, automated notifications, and comprehensive audit logs.
Impact: Reduced ticket resolution time by 40% and improved IT service visibility across the organization.
Tech Stack:
PHP MySQL Tailwind CSS REST API

Technical Capabilities & AI Stack

IT Infrastructure & Operations

Active Directory & IAM95%
Windows Server Admin90%
Hardware & Endpoints98%
DNS/DHCP O365 Admin Ticketing

Cybersecurity & SOC

Alert Triage & Escalation90%
MS Sentinel (SIEM)85%
Endpoint Security88%
Phishing Analysis Incident Context SC-200

Generative AI & Automation

Prompt Engineering95%
LLM API Integration90%
Workflow Automation85%
Claude OpenAI Copilot

SaaS & Development

PHP Architecture85%
Frontend (HTML/CSS/JS)90%
API Integrations88%
Tailwind Git Email APIs

Databases & Tools

MySQL & PDO90%
AI Productivity Tools95%
Schema Design VS Code

Education

Master of Business Administration (MBA)

JNTU Hyderabad

Bachelor of Arts (BA)

Dr. B. R. Ambedkar Open University

Certifications

  • Microsoft SC-200: Security Operations Analyst (2025) - SIEM, Incident Response, SOC Operations
  • Generative AI Bootcamp (2026) - Skill India / NSDC
  • Generative AI Mastermind (2025) - OutSkill
  • Cybersecurity & Ethical Hacking (2016) - ECIT
  • Diploma in Computer Applications (2005) - NIIT

Career Focus

To contribute as an IT Team Lead / IT Operations professional, while progressively transitioning into SOC Analyst (L1) roles by applying security monitoring fundamentals, incident handling discipline, and strong operational leadership.

Contact & Availability

  • Let’s collaborate on Generative AI, SaaS development, and AI workflow automation projects.

Professional Contact

If you have opportunities, collaborations, or AI SaaS projects, you can reach me via:

Ready for AI Engineering & SaaS Roles

I am actively open to remote roles and consulting opportunities in Generative AI, SaaS architecture, and full-stack development. Whether you need Claude/OpenAI API integration, multi-tenant platform design, or end-to-end product engineering — I'm ready to ship production-ready solutions.

  • Generative AI
  • SaaS Architecture
  • API Integration
  • Full Stack Dev
  • Prompt Engineering
  • Workflow Automation
  • Multi-Tenant Systems
  • Cybersecurity (SOC)

If you’re hiring or looking for a skilled AI engineer & SaaS developer, feel free to reach out. I typically respond within 24–48 hours.